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🇨🇮 Free Irish shipping on all orders over €125

Customer Help

Common purchase queries answered

Orders and Shipping

You can create an account at the checkout step or you can head over to My Account page and register for a new account.

We aim to deliver to all counties throughout Ireland and Northern Ireland within 3 working days. Delivery of orders to all European countries shall take place within 3-5 working days from time of purchase.

If you would like to edit your account details, such as shipping or billing address, head over to My Account page, login and adjust your details there.

Our product prices are listed inclusive of Value Added Tax (VAT) which applies for sales to customers within the European Customs Union. VAT can be excluded for residents outside of Europe or countries such as Switzerland, Norway, or Iceland.

 

We may also exempt VAT under Article 138 of Council Directive 2006/112//EC for businesses registered with the European Union with a valid VAT number (this does not apply to businesses registered in Ireland).

 

Please email or contact us with your order and shipping details to complete a VAT exclusive purchase. info@activesports.ie

No – your payment card information is used only for processing your order and is never stored by us. All payment card data is handled only by our payment providers (Stripe) and we never have visibility of any of your card details.

Where possible we will ship your goods in the least amount of parcels as possible. Reducing cost to you for shipping and impacts on the carbon footprint of our business.
Common returns and exchanges questions

Returns and Exchanges

We operate a 14 day returns policy. If you are not entirely satisfied with the product(s), we will issue you with a full refund, no questions asked. Of course, we do expect the product to be returned undamaged. At this point a FULL refund will be made.

Goods Returned Process

 

When you place your order with us, you are in safe hands. The 30 day money back guarantee means you can return your order back to us and we’ll refund your purchase no questions asked. In other words if you change your mind, are not entirely satisfied with our products or any other reason, simply contact us via email (info@activesports.ie) and we will give you details to send it back and once received will issue you with a full refund.

 

Please note that the 30 day money back guarantee only applies to products which are returned in their original condition (i.e. not damaged or broken).
We strongly suggest that you return the goods via recorded or special delivery and keep a proof of postage as we cannot be responsible for goods lost in transit. Returns cannot be accepted without prior notification, please make sure you email us on info@activesports.ie along with your return tracking number.

You can reach out to our team anytime using either our contact page form or through email at info@activesports.ie

We aim to refund your money in as quick a time as possible. As soon as goods are received back and checked we will process the refund! Active Sports use Stripe Payments to process our transactions. Stripe can take approximately 5-10 business days from the date the refund is started.

Yes. If a product is out of stock you will be be able to see a Pre-Order option, allowing you to purchase an item and have it delivered once it becomes available.

Note: Due to efforts towards excellent customer service & consumer satisfaction with our products returns are a rare occurrence.

Full refund of the cost of the goods is conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  • Goods received back complete as NEW and UNDAMAGED and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
  • Goods received back complete as NEW and UNDAMAGED and in original box and packaging but with accessories missing: You will be refunded the full Invoice price – less delivery charges and cost of accessories.

None of the above will affect your statutory rights.

Free Worldwide shipping

On all orders above €125

Easy 14 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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